Questions?
We have answers.

When you buy, you pay a lot at the start. You also pay for all repairs. With PLUTO you pay a small amount each week or month, and we look after the bike. If it is stolen, we can replace it within 48 hours (terms and conditions apply). Our support team helps you by chat, email and phone.

PLUTO is a flexible e-bike subscription. You pay a fixed fee (weekly for delivery riders, monthly for commuters). You get your own e-bike with built-in anti-theft tech, and rider support by chat, email and phone. Theft cover is an optional extra.

Commuters: photo ID (driving licence, passport, BRP…) and proof of address (utility bill, rental agreement…).

Delivery riders: photo ID (driving licence, passport, BRP…) and proof of address (last 3 months bank statement, utility bill, rental agreement…).

We do not share your documents with anyone. We use them only to check who you are at the start.

Every plan has a minimum time: delivery plans 1–2 months, commuter plans 3–5 months. After that there is a 15-day notice period. You can cancel in your account, or email or call us, and we collect the bike when it suits you. Email: support@plutoebike.com

Yes. We deliver anywhere in the UK for a £24.90 delivery fee. Bikes leave our warehouse in Berkshire or London, usually within 48–72 hours after payment. You can also collect your bike for free. Ask us and we will book a time.

Yes. We do free test rides at our place in Reading, Berkshire. Tell us and we will book a time for you. A test ride helps you choose the right bike.

We try to give you a new e-bike with almost no miles. We cannot promise this, because most of our bikes are on the road all the time. When a bike comes back, we service it and change many parts for new ones. So every bike you get is in perfect condition.

A gold-standard lock, an e-bike cover and a padded saddle, plus the normal things you need: lights, mudguards and a phone holder. Need more? Ask us. Our team can help.

Yes. We sell lights, helmets and phone mounts at a good price when you sign up. They are yours to keep. Want something else? Send us a message and we will suggest what is best.

Do not panic. 1) Take a photo of the broken lock. 2) Call the police on 101 and give the serial number. 3) Send us the pictures and details. 4) Write down the police complaint number. 5) Call or WhatsApp us on ⁦+44 7435 718906⁩ with the complaint number. We can replace your e-bike within 48 hours (terms and conditions apply).